Privacy Policy

Last Updated: 14/10/2025

1. Who We Are

CaptureDial Ltd (trading as PharmaDial) is the data controller for information collected through this website's self-registration process.

• Company: CaptureDial Ltd
• Trading As: PharmaDial
• Company Number: 16779162
• Registered Office: 128, City Road, London, EC1V 2NX, United Kingdom
• Contact Email: privacy@pharmadial.co.uk
• ICO Registration: ZC012962

2. What Information We Collect

When you complete the self-registration form on our website, we collect:

• Your first name and last name
• Your work email address
• Pharmacy name
• Pharmacy address and postcode
• Contact phone number
• GPhC (General Pharmaceutical Council) registration number

3. Why We Collect This Information

Legal Basis: Legitimate business interest and contract formation.

We collect this information to:

• Create and verify your pharmacy administrator account
• Communicate with you about our services
• Verify your professional credentials
• Establish a business relationship

4. How We Protect Your Information

• All data is transmitted securely using HTTPS encryption
• Data is stored in secure, access-controlled databases
• Access is limited to authorized personnel only

5. Third-Party Services

Cloudflare Turnstile: We use Cloudflare Turnstile for bot protection during registration. This service may set cookies and collect technical information (IP address, browser data) to prevent automated abuse. See Cloudflare's Privacy Policy.

6. How Long We Keep Your Information

• Active accounts: Retained for the duration of your account plus 12 months
• Unverified registrations: Deleted after 30 days if email not verified
• Closed accounts: Retained for 12 months for business records, then deleted

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at: privacy@pharmadial.co.uk

8. Cookies

This website uses minimal cookies:

• Essential Cookies: Cloudflare security cookies (cf_clearance, __cf_bm) for bot protection
• No Analytics: We do not use tracking or marketing cookies on this public website

9. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes.

Your data is processed using secure infrastructure provided by Cloudflare (security) and AWS (hosting). These providers cannot access or use your data independently.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Questions or Complaints

If you have questions or concerns about how we handle your data:

• Email us: privacy@pharmadial.co.uk
• Complaint to ICO: If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk

Note: This privacy policy covers only data collection through the PharmaDial website self-registration form. Once you create an account, separate terms and privacy policies govern your use of the PharmaDial service and patient data processing.